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[1]  Within minutes of placing your order, you will receive an automated response, letting you know we have indeed recieved your order. If you do not receive this automated response, don't panic. Check your junk mail / spam folder to make sure it's not there. If it is, please mark the email as NOT JUNK and add our email address to your address book so in the future, the same thing does not happen again. Within a day or two, we will contact you with an email from a real live person to verify your order, let you know what was in stock, out of stock, on order, and let you know when your order will be shipped. Please note that occasionally it may take slightly longer for us to reply. Be patient, we're doing our best. We are not a faceless bunch of computers replying to your order -- we are human beings! Running around like crazy trying to process orders and get you your music!! [2] If we are out of some of your items and we think we will get them within
a week or so, we can wait to ship. Or... If it's going to take longer than that to complete your order, we will ship what we have and then will contact you as the remainders arrive.[ note ] Due to the everchanging nature of the independent record business, we are
not responsible for listed price changes (due to supplier price changes)
and often cannot update our site fast enough to reflect these changes, but
we will always try to let you know of any differences.
And finally, you WILL NOT BE CHARGED until your order actually ships! We do NOT charge your card when you send in the secure order form, but only once your order is complete and is ready to ship out! | |||||
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NEW DOMESTIC SHIPPING RATES STANDARD (DEFAULT):
Also, please note that UPS will not ship to PO Boxes, so those packages that would have gone UPS will be sent USPS Priority for $9.95, or you may select USPS Media Mail instead, see below. UPS shipments are automatically trackable and include insurance up to $100. USPS shipments (First Class, Priority, and Media Mail) are all automatically trackable. OR, you can choose instead to have your order shipped by MEDIA MAIL:
Special shipping needs (e.g. UPS Next Day) are also doable, just ask for a quote. Also, if you are just getting 1 item that would therefore ship USPS First Class, and for some reason you would rather have it sent Priority, then you could say so in the comments field. (Note: however, 7"s are too big for the Priority flat rate boxes.) INTERNATIONAL SHIPPING : For foreign customers we ship via USPS AIRMAIL ("USPS First Class Mail International"). Your price is based on the actual cost of shipping plus $1 (for boxes, padding, etc.). You can check the US Postal Service international rate calculator. (Use the "Package" category and see the price for "First Class Mail International", which is the way uninsured packages are sent. 1-3 cds is usually 1 pound.) Packages over 4 pounds automatically shift to the next shipping tier, which is "Priority Mail International". Packages under 4 pounds, but that are insured, also must be sent "Priority Mail International". INTERNATIONAL INSURANCE : You are hereby forewarned that Aquarius is not responsible if your international package gets lost in the mail. Insurance is your only recourse if your records never show up. Overseas shipping can be slow and undependable... and while we haven't experienced any *confirmed* permanently lost mail, insurance might provide some additional piece of mind. We strongly recommend it. But yes, it is very expensive. It's your choice. Again: Aquarius is not responsible for lost mail, so if you aren't willing to take a (slight but real) risk, please buy the insurance. International insurance is very expensive! In fact often the insurance costs more than the value of your package, in which case it obviously does not make sense to insure it. You can check the US Postal Service international rate calculator. (Use the "Package" category and see the price for "Priority Mail International", which is the way insured packages must be sent. 1-3 cds is usually 1 pound.) For example: for a one-pound package worth $18 going to England, shipping without insurance is about $10. But with insurance, the shipping / insurance total is over $20! However, if you're ordering a bunch of stuff, lps, boxsets, lots of cds, and your package looks like it will be close to 4 pounds, you might as well get insurance anyway, as it will already be bumped up to Priority, and insurance will only be a couple bucks more, plus with that much stuff, probably better to be on the safe side, but it's up to you of course. It is your reponsibility to check the international rate calculator in order to determine whether or not you want international insurance. If you tell us you want international insurance, we will add it to your order no matter how much it costs! |
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Payment is via credit card: Visa, MC, Discover, and Amex. Money orders are accepted, but only in $USD. If you wish to pay by money order, you must confirm the order with us through email or phone BEFORE you send any payment. It's best to just use the secure order form on the website, and when checking out mark money order as your payment choice. We will then process your order and respond with all the crucial payment info. Unfortunately, we cannot take personal checks for mailorder, sorry! We also accept PAYPAL. But just like paying with a money order, you must confirm the order with us through email or phone BEFORE you send any payment. We will get in touch with a total, shipping cost, and Paypal payment information (please note: there is a Paypal fee of 4% of your order total, including shipping, minimum fee $2). And again, it's best to just use the secure order form on the website. | |
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There is a comment field on the order form where you can type in alternates, messages for the mailorder department, inform us of new credit card or address info, etc. | |
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[ email general store question ]
[ Aquarius Records home]
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